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Frequently asked questions and answers regarding
domestic moves
Questions
1. Can you provide us with an estimate?
2. I have expensive paintings and an expensive antique
cupboard. How will you
move these?
3. Can we buy or rent moving boxes?
4. What happens if my couch doesn’t fit in the
elevator?
5. Do you also take house pets?
6. Can De Haan move also heavy items?
7. If I pack my goods myself, is everything insured?
8. Can we also store items?
If you have additional questions please contact us.
Answers:
Can you provide us with an estimate?
De Haan will perform a pre-move survey free of charge and with no obligation. During the survey we will estimate the volume of the items to be moved, determine the accessibility of your residence and will discuss options for self packing and disassembly of furniture. Based on the results of the pre-move survey we are pleased to present you a quotation.
I have expensive paintings and
an expensive antique cupboard. How will you move these?
For household goods with high emotional and/or financial value we can provide a packing standard as required for overseas moves. This means that the item is wrapped in bubble wrap and then in carton. If you wish, we can then pack it in a customized wooden crate for extra protection of your treasured items.
Can we buy or rent moving
boxes?
You may buy or rent moving boxes. The rent is approximately €2.00 per box and the boxes may be kept for one month. A security deposit is required and will be refunded upon return of the moving boxes in good condition. You may also buy new and/or used moving boxes. The price is dependant on the type and size of moving box.
What happens if my couch doesn’t
fit in the elevator?
De Haan has all necessary moving equipment and experience in order to solve such problems. Use of an external elevator can also be arranged.
We always recommend that you relocate your pet(s) personally, as it is best for your pets.
Can De Haan move also heavy items?
Certainly, we can move pianos, sculptures, safes, etc. We have specialized tools, equipment and experience to take care of these concerns for you.
If I pack my goods myself,
is everything insured?
The insurance and general terms and conditions make a clear distinction between boxes packed by the movers and boxes packed by the client. If you pack the boxes yourself, you assume responsibility for the packing; therefore, you are not insured. Yet, for example, if a mover accidentally drops a box, we are responsible.
De Haan Removals has several warehouses that meet the highest standards and requirements.
For large volume moves, De Haan offers the option of having your household goods packed at your home and placed directly into a storage container. This container is then transported to our storage facility. The container is then lifted by our internal container crane and placed in our temperature controlled and electronically secure storage facility. Smaller volumes are loaded into storage vaults after they have been collected at your residence (maximum 10m3).