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Frequently asked questions and answers regarding
European moves
Questions
1. Can you provide us with an estimate?
2. Are you specialized in a certain region
of Europe?
3. I have expensive paintings and an expensive
antique cupboard. How will you
move these?
4. Can we buy or rent moving boxes?
5. What happens if my couch doesn’t
fit in the elevator?
6. Do you also take house pets and / or
plants?
7. Can De Haan also move heavy items?
8. If I pack my goods myself, is everything
insured?
9. If our house overseas is not yet available,
can we temporarily store our household goods
with De Haan?
10. I purchased a vacation house in Spain and I would
like to ship a small volume of household
goods. Can you arrange that?
If you have additional questions please contact us
Answers:
Can you provide us with an estimate?
De Haan will perform a pre-move survey free of charge and with no obligation. During the survey we will estimate the volume of the items to be moved, determine the accessibility of your residence and will discuss options for self packing and disassembly of furniture. Based on the results of the pre-move survey we are pleased to present you a quotation.
Are you specialized in a certain region of Europe?
Although De Haan covers all of Europe, we are specialized
in the transportation to the Spanish coast, South of France, Portugal
and Switzerland. Please check link below to see an overview of all upcoming
European transport routes that De Haan covers.
See our upcoming transport
routes
I have expensive
paintings and an expensive antique cupboard. How will you move these?
For household goods with high emotional and/or financial value we can provide a packing standard as required for overseas moves. This means that the item is wrapped in bubble wrap and then in carton. If you wish, we can then pack it in a customized wooden crate for extra protection of your treasured items.
Can we
buy or rent moving boxes?
You may buy or rent moving boxes. The rent is approximately €2.00 per box and the boxes may be kept for one month. A security deposit is required and will be refunded upon return of the moving boxes in good condition. You may also buy new and/or used moving boxes. The price is dependant on the type and size of moving box.
What happens if
my couch doesn’t fit in the elevator?
De Haan has all necessary moving equipment and experience in order to solve such problems. Use of an external elevator can also be arranged.
Do you also take house pets and / or plants?
We always recommend that you relocate your pet(s) personally,
as it is best for your pets.
Indoor plants are moved in our moving trucks; however, De Haan will not
assume any liability for these plants. While the international driver
will water the plants during transport, the lack of sunlight in our containers
in addition to the environmental factors, such as extreme heat and freezing
temperatures, are not good for the condition of your plants.
Can De Haan also move heavy items?
Certainly, we can move pianos, sculptures, safes, etc. We have specialized tools, equipment and experience to take care of these concerns for you.
If I pack
my goods myself, is everything insured?
The insurance and general terms and conditions make a clear distinction between boxes packed by the movers and boxes packed by the client. If you pack the boxes yourself, you assume responsibility for the packing; therefore, you are not insured. Yet, for example, if a mover accidentally drops a box, we are responsible.
If
our house overseas is not yet available, can we temporarily store our
household goods with De Haan?
This question is often asked and many clients take advantage of our storage
facilities. De Haan Removals has several warehouses that meet the highest
standards and requirements.
For large volume moves, De Haan offers the option of having your household
goods packed at your home and placed directly into a storage container.
This container is transported to our storage facility and then lifted
by our internal container crane and placed in our temperature controlled
and electronically secure storage facility. Smaller volumes are loaded
into storage vaults after they have been collected at your residence (maximum
10m3).
I purchased a vacation house in Spain and I would like to ship a small volume of household goods. Can you arrange that?
De Haan Removals is specialized in combination transport, this means that a number of smaller shipments are combined in a moving container and sent to, for example, Spain. This helps us keep your moving charges low due to sharing the fixed charges.