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Frequently
asked questions and answers regarding overseas moves
Questions
1. Can you provide
us with an estimate?
2. You moved my family from Holland, can you
also arrange the return move?
3. I have expensive paintings and an expensive
antique cupboard. How will you move these?
4. What happens if my couch doesn’t
fit in the elevator?
5. Do you also take house pets and or plants?
6.
Can De Haan also move heavy items?
7. If I pack my goods myself, is everything
insured?
8. If our house overseas is not yet available,
can we temporarily store our household goods
with De Haan?
9. Who will deliver my household goods overseas?
10. May I also send items via air transport?
11. Can I import both hosehold goods and a car from the
USA?
If you have additional questions please contact us
Answers:
Can you provide us with an estimate?
De
Haan will perform a pre-move survey free of charge and with no obligation.
During the survey we will estimate the volume of the items to be moved,
determine the accessibility of your residence and will discuss options
for self packing and disassembly of furniture. Based on the results of
the pre-move survey we are pleased to present you a quotation. Complete
the form below with your information and we will contact you as soon as
possible.
Information request
You
moved my family from Holland, can you also arrange the return move?
Absolutely! De Haan is a member of several international networks,
with whom we will arrange your move. You will have contact with De Haan
and De Haan will be the prime contact for the mover in your country.
In addition, there are other advantages to using De Haan:
- We have your last moving file, including your valued inventory list,
your list can be quickly updated and
completed to include any new purchases
- Your goods would be insured in Holland, thus the claims process will
be smooth and easy
Complete the form below and we will contact you as soon
as possible.
Information request
I have expensive
paintings and an expensive antique cupboard. How will you move these?
For household goods with high emotional and/or financial value we can provide a packing standard as required for overseas moves. This means that the item is wrapped in bubble wrap and then in carton. If you wish, we can then pack it in a customized wooden crate for extra protection of your treasured items.
What happens if my couch
doesn’t fit in the elevator?
De Haan has all necessary moving equipment and experience in order to solve such problems. Use of an external elevator can also be arranged.
Do you also take house pets and or plants?
We always recommend that you relocate your pet(s) personally,
as it is best for your pets.
Indoor plants are moved in our moving trucks; however, De Haan will not
assume any liability for these plants. While the international driver
will water the plants during transport, the lack of sunlight in our containers
in addition to the environmental factors, such as extreme heat and freezing
temperatures, are not good for the condition of your plants.
Can De Haan also move heavy items?
Certainly, we can move pianos, sculptures, safes, etc. We have specialized tools, equipment and experience to take care of these concerns for you.
If I pack my goods myself,
is everything insured?
The insurance and general terms and conditions make a clear distinction between boxes packed by the movers and boxes packed by the client. If you pack the boxes yourself, you assume responsibility for the packing; therefore, you are not insured. Yet, for example, if a mover accidentally drops a box, we are responsible.
If our house overseas
is not yet available, can we temporarily store our household goods with
De Haan?
This question is often asked and many clients take advantage
of our storage facilities. De Haan Removals has several warehouses that
meet the highest standards and requirements.
For large volume moves, De Haan offers the option of having your household
goods packed at your home and placed directly into a storage container.
This container is transported to our storage facility then lifted by our
internal container crane and placed in our temperature controlled and
electronically secure storage facility. Smaller volumes are loaded into
storage vaults after they have been collected at your residence (maximum
10m3).
Who will deliver my household goods overseas?
De Haan is a member of several reputable international
moving networks of high quality movers.
Companies need to meet the highest industry standards in order to become
a member and sustain membership of these networks. Based on these requirements
De Haan guarantees professional delivery services to any place in the
world.
May I also send items via air transport?
Air transport is no problem. We will pack your items especially for air transport. This means that we will pack your items in the lightest manner possible, as the charges are based on weight of the shipment.
Can I import both
household goods and a car from the USA?
Under certain conditions you can indeed import your household goods/personal effects as well as a car from the USA. The household goods need to have been in your possession for at least six months. In addition you need proof that you have lived in the USA for at least one year. The same conditions apply for a car. The car will need to pass an inspection to ensure that it meets the safety and environmental requirements. Our partner in the USA will assist you in this process.