Move Manager

We're expanding and looking for an enthusiastic:

Move Manager
(Customer Service - Moving Industry, fulltime)

Are you someone who enjoys organizing and coordinating and do you thrive in a dynamic environment? Then we have the perfect job for you!

Who are we?

Our family company was founded in 1777 and supports a wide variety of clients around the world. We are proud of our dedicated team of employees who take care of relocations for (international) companies, expats, and private customers down to the very last detail.

What will you do?

As a Move Manager, you are responsible for the entire relocation process, from request to completion. Throughout this process, you maintain contact with the customer and our partners at home and abroad, acting as their main point of contact. You also work closely with colleagues from planning, account management, and the field teams.

You gain energy from coordinating both national and international relocation projects. You are able to manage cost aspects of the processes. You inform and advise customers about the method of delivery and stay in touch with the moving crew on the day of the move. You enjoy helping people during a stressful period in their lives. You act as the central link and remain calm at all times.

Who are we looking for?

You are an energetic go-getter who:

• Has a higher professional education level (HBO). Experience in the relocation industry is a strong advantage.
• Has strong social and communication skills in English; knowledge of Dutch or additional languages is a plus. 
• Is assertive, customer-focused, and solution-oriented. You enjoy building relationships and convincing customers. You are not afraid to deliver less pleasant news, such as higher costs or an unavailable preferred moving date.
• Excels in planning and organizing, with attntion to detail and a structured way of working.
• Enjoys working both independently and as part of a team and does not get discouraged by stress.
• Is able to discuss problems with customers and colleagues in a positive, solution-oriented manner- “there’s more than one way to get things done”.

What do we offer?

At De Haan, you will have a challenging role in the international moving industry, with plenty of room for personal development. You will work together with an enthusiastic and motivated team striving for quality. After the onboarding period, you may work from home one or two days a week, depending on the season. We offer a competitive salary based on your experience and skills, along with attractive secondary employment benefits such as corporate fitness.

Interested in this position?
Are you excited about this opportunity? Then send your details and CV to hr@dehaan.nl.